Handling Difficult People: What to Do When People Try to Push Your Buttons
- Binding: Paperback
- Author: John Townsend
- Publish Date: 2009-04-19
Let's face it, hard as we try, none of us can avoid contact with difficult people.Â Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.Â Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.Â He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!Â He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with crazy-makers on a brand new level.